SPECIFICATIONS

Brand Name: LILYSILK

Material: Silk

Style: Casual

Elasticity: Non Strech

Origin: Mainland China

CN: Jiangsu

Season: All season

Fabric Type: Broadcloth

Waistline: empire

Pattern Type: Solid

Fit Type: Slim Fit

Silhouette: A-LINE

Dresses Length: Above Knee, Mini

Age: MIDDLE AGE

Decoration: NONE

Model Number: 9462

Gender: WOMEN

Fabric: 100% Charmeuse silk

Color: Black, Claret, Caramel

Size: XS, S, M, L, XL, XXL

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Policy

Shipping Policy

Last Updated: 23/08/23

Thank you for visiting and shopping at Virtuosity Wear. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Processing Time: All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Carriers: We primarily use UPS for all orders whenever possible. However, we may use other available carriers to ensure the fastest and most cost-effective delivery.

International Shipping

Shipping Rates: International shipping charges will be calculated and displayed at checkout.
Customs, Duties, and Taxes: Virtuosity Wear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Shipping Confirmation & Order Tracking

Confirmation: You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s).
Tracking: The tracking number will be active within 3-10 days.

Delivery Times

Domestic: Estimated delivery time within the domestic area is [2-3] business days.
International: Generally, orders shipped internationally are in transit for [10 to 30] days.

Damages

Virtuosity Wear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Return & Exchanges

We offer a 14-day return policy. Items must be returned in their original condition, including the original box. Please refer to our Return Policy for more information.

Contact Us

For any questions regarding our Shipping Policy, please contact us at contact@virtuositywear.com.

Refund Policy

14-Day Return Policy

We want you to be completely satisfied with your Virtuosity Wear purchase. If for any reason you are not, we gladly offer a 14-day return policy.

Conditions for Return:

Items must be returned within 14 days of the purchase date.
Items must be unworn, unwashed, and undamaged.
All original tags must be attached.
Products must be returned in their original box and in original condition.
Proof of purchase is required for all returns.
Shipping costs are non-refundable

Non-Returnable Items:

Clearance items
Gift cards
Personalized or customized items
Undergarments and swimwear

How to Return:

Initiate Return: Contact our Customer Service team via email to initiate the return process. Login on our self-service portal https://shops.virtuositywear.com/my-account/
Packaging: Securely package the items you wish to return, including the original box.
Shipping: Use a trackable shipping service to send your package. Virtuosity Wear is not responsible for lost returns.
Refund: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Service team.

Questions?

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us.

Cancellation / Return / Exchange Policy

Cancellation/Return/Exchange Policy

Cancellation Policy

Orders can be canceled within 24 hours of purchase. After 24 hours, cancellations may not be guaranteed as the order may already be processed or shipped. To cancel, please contact our Customer Service team immediately.

Return Policy

We offer a 14-day return window. If you\'re not fully satisfied with your purchase, you may return items under the following conditions:

Items must be returned within 14 days of the purchase date.
Items must be unworn, unwashed, undamaged, and in original condition.
All original tags must be attached, and products must be returned in their original box.
Proof of purchase is required.
Shipping costs are non-refundable.

Non-returnable items include:

Clearance items
Gift cards
Personalized or customized items
Undergarments and swimwear

How to Return:

Initiate Return: Contact our Customer Service team or login on our self-service portal at https://shops.virtuositywear.com/my-account/ to start the return process.
Package: Securely package your return items in their original packaging.
Ship: Use a trackable shipping service. Virtuosity Wear is not responsible for lost returns.

After inspection of the returned item, refunds will be processed and credited to your original payment method.

Exchange Policy

Exchanges are only available for defective or damaged items. To request an exchange, contact our Customer Service team for assistance. Exchanges must be for the same product.

Inquiries

General Inquiries

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