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Description
SPECIFICATIONS
Brand Name: EAM
Material: COTTON
Material: POLYESTER
Hooded: Yes
Filling: Sustans
Pattern Type: Solid
Decoration: Pockets
Style: Streetwear
Age: MIDDLE AGE
Thickness: Thick
Origin: Mainland China
Season: All season
Clothing Length: long
Gender: WOMEN
Closure Type: zipper
Model Number: 190
Fabric Type: JERSEY
Type: regular
Sleeve Length(cm): Full
item no: JK13301
color: black
- Store Name: Lights and Shadows
- Address: 25 JP Rizal Street Space Solutions Building, Tejeros, Metro Manila, 1204, Philippines
- Email: darkmatter3412@gmail.com
- Phone: 5554433
with soft, ethereal fabrics, the brand celebrates the balance between light and dark.
Its collections are inspired by the interplay of sharp, structured designs and fluid, organic forms, creating a versatile wardrobe for those who love to make a statement with both power and grace. Whether it’s sharp-shouldered jackets or flowing dresses, Lights and Shadows is designed for modern individuals who appreciate both sophistication and edge.
Shipping Policy
Last Updated: 23/08/23
Thank you for visiting and shopping at Virtuosity Wear. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
- Processing Time: All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.
- Shipping Carriers: We primarily use UPS for all orders whenever possible. However, we may use other available carriers to ensure the fastest and most cost-effective delivery.
International Shipping
- Shipping Rates: International shipping charges will be calculated and displayed at checkout.
- Customs, Duties, and Taxes: Virtuosity Wear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Shipping Confirmation & Order Tracking
- Confirmation: You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s).
- Tracking: The tracking number will be active within 3-10 days.
Delivery Times
- Domestic: Estimated delivery time within the domestic area is [2-3] business days.
- International: Generally, orders shipped internationally are in transit for [10 to 30] days.
Damages
Virtuosity Wear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Return & Exchanges
We offer a 14-day return policy. Items must be returned in their original condition, including the original box. Please refer to our Return Policy for more information.
Contact Us
For any questions regarding our Shipping Policy, please contact us at contact@virtuositywear.com.
Refund Policy
14-Day Return Policy
We want you to be completely satisfied with your Virtuosity Wear purchase. If for any reason you are not, we gladly offer a 14-day return policy.
Conditions for Return:
- Items must be returned within 14 days of the purchase date.
- Items must be unworn, unwashed, and undamaged.
- All original tags must be attached.
- Products must be returned in their original box and in original condition.
- Proof of purchase is required for all returns.
- Shipping costs are non-refundable
Non-Returnable Items:
- Clearance items
- Gift cards
- Personalized or customized items
- Undergarments and swimwear
How to Return:
- Initiate Return: Contact our Customer Service team via email to initiate the return process. Login on our self-service portal https://shops.virtuositywear.com/my-account/
- Packaging: Securely package the items you wish to return, including the original box.
- Shipping: Use a trackable shipping service to send your package. Virtuosity Wear is not responsible for lost returns.
- Refund: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Service team.
Questions?
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us.
Cancellation / Return / Exchange Policy
Cancellation/Return/Exchange Policy
Cancellation Policy
Orders can be canceled within 24 hours of purchase. After 24 hours, cancellations may not be guaranteed as the order may already be processed or shipped. To cancel, please contact our Customer Service team immediately.
Return Policy
We offer a 14-day return window. If you\'re not fully satisfied with your purchase, you may return items under the following conditions:
- Items must be returned within 14 days of the purchase date.
- Items must be unworn, unwashed, undamaged, and in original condition.
- All original tags must be attached, and products must be returned in their original box.
- Proof of purchase is required.
- Shipping costs are non-refundable.
Non-returnable items include:
- Clearance items
- Gift cards
- Personalized or customized items
- Undergarments and swimwear
How to Return:
- Initiate Return: Contact our Customer Service team or login on our self-service portal at https://shops.virtuositywear.com/my-account/ to start the return process.
- Package: Securely package your return items in their original packaging.
- Ship: Use a trackable shipping service. Virtuosity Wear is not responsible for lost returns.
After inspection of the returned item, refunds will be processed and credited to your original payment method.
Exchange Policy
Exchanges are only available for defective or damaged items. To request an exchange, contact our Customer Service team for assistance. Exchanges must be for the same product.
General Inquiries
There are no inquiries yet.
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