14-Day Return Policy
We want you to be completely satisfied with your Virtuosity Wear purchase. If for any reason you are not, we gladly offer a 14-day return policy.
Conditions for Return:
- Items must be returned within 14 days of the purchase date.
- Items must be unworn, unwashed, and undamaged.
- All original tags must be attached.
- Products must be returned in their original box and in original condition.
- Proof of purchase is required for all returns.
- Shipping costs are non-refundable
Non-Returnable Items:
- Clearance items
- Gift cards
- Personalized or customized items
- Undergarments and swimwear
How to Return:
- Initiate Return: Contact our Customer Service team via email to initiate the return process. Login on our self-service portal https://shops.virtuositywear.com/
- Packaging: Securely package the items you wish to return, including the original box.
- Shipping: Use a trackable shipping service to send your package. Virtuosity Wear is not responsible for lost returns.
- Refund: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Service team.
Questions?
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us.