How to Return a Product
- Review the Return Policy: Before initiating a return, make sure to read our return policy to confirm that your item is eligible. Our policy details can be found on our website under the ‘Customer Service’ or ‘FAQ’ sections.
- Access Your Profile: Log in to your customer profile on our website. You’ll find a ‘Return & Exchange’ link which will allow you to initiate the return process.
- Initiate the Return: After clicking the ‘Return & Exchange’ link, follow the on-screen prompts to get your Return Merchandise Authorization (RMA) number. This is a crucial step for tracking your return.
- Package the Item: Safely package the item you wish to return, making sure to include all original packaging and accessories.
- Include Paperwork: Insert the original or a copy of the invoice inside the package. Make sure to write your RMA number on the invoice.
- Label and Ship: Use a shipping label. Don’t forget to include the RMA number on the label. We recommend using a traceable and insured shipping method, as we cannot be responsible for lost or damaged packages.
- Notify Us: After you’ve shipped the item, update the tracking information on your profile under the ‘Return & Exchange’ section, or notify our customer support team.
- Receive Refund or Exchange: Once we receive and inspect the returned item, we will proceed to process your return. Depending on your preference and our policy, you’ll either receive an exchange or a refund.